FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?

We make every item to order and fill orders as quickly as we can. We generally process your order within 3-6 business days. Once an item is shipped, it should reach you within 3-5 days if you selected First Class mail, or 2-3 days if you selected Priority Shipping. However, we cannot be held responsible if a package is rerouted and takes a tour of the country before it gets to you. Sometimes the USPS is a little funny. If you need something in a giant hurry, please send your package Priority Express or UPS which is our recommended method of expedited shipping.International customers are responsible for all duties and taxes. Packages rejected by customers at Customs will not be refunded.



I am not in love with my order, can it be returned? What if there is an issue?

If you are unhappy with your jewelry or gift for any reason, you may return it for a refund within two weeks of receipt. All custom items including jewelry, baby clothing and home goods are FINAL SALE and cannot be returned unless we made a spelling mistake. Please email us at engravingb@yahoo.com with your order number and the products you would like to return to us. Items must be unworn, unused and in original packaging to be eligible for a refund. Please note that return shipping is paid for by the customer and your original shipping charges will not be refunded.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at engravingb@yahoo.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

About material and care

Metals

  • Silver Aluminum stays bright and shiny and is less reactive to skin than other types of silver colored metals.
  • Yellow Brass is tumbled, polished and beautifully bright shiny gold.
  • Pink Copper is polished to a gorgeous rose gold glow and feels warm and lovely.
  • 14k Gold filled jewelry looks and feels like 14k gold. It contains more gold than gold plated and does not flake off, rub off or turn colors. Anyone who can wear gold can wear gold filled without worry of allergic reaction. 14k Rose Gold filled has trace amounts of copper to make it pink – so if you are very allergic to copper, rose gold-filled is not for you. 
  • Sterling silver does oxidize over time with exposure to the elements, but any silver polish will restore it to its original beauty. 
  • Please note that brass and copper also both oxidize and some people have reactions to these types of metals.  We like to consider these metals as living and breathing. They react to heat, to cold, to your body temperature, to your chemical makeup - everything! Every body reacts differently, or not at all, to these two types of metals.
  • The vegan ink will fade over time. Keeping your stamped metals out of water will help to lengthen the life of the ink.
  • It is not recommended to sleep, shower or exercise in stamped or handmade jewelry. It is recommended to keep your handmade jewelry free of lotions and chemicals, and to keep it in a jewelry box or pouch overnight.

Drinkware

  • If your drinkware is created with vinyl lettering, your cup is handwash only.
  • If your drinkware is created with sublimation lettering, your cup is dishwasher safe.
  • The only drinkware we offer that is microwave safe are the ceramic coffee mugs. Tumblers, water bottles and tin mugs are NOT microwave safe.

Clothing

  • We use high quality baby and kids clothing that we dress our own child in. Some items are 100% organic cotton, some items are 100% cotton and some are a cotton/poly blend. We recommended you machine wash and dry your clothing inside out to preserve and extend the life of your vinyl.



I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to engravingb@yahoo.com and we will be happy to assist you in any way we can. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.