Refund policy

Return and Refund Policy

Returns and Exchanges

Butterfly By Yu does not accept returns or exchanges for change of mind, incorrect size selection, or personalization details entered incorrectly by the customer. This applies to both personalized and non-personalized products, except where applicable law requires otherwise.

Please check the product description, size, color, and personalization details carefully before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your item immediately upon unpacking your package. If your item arrives damaged or defective, or if we sent an incorrect item or made an error in your personalization, please contact info@butterflybyyu.com immediately after unpacking and no later than 48 hours after delivery.

Please include:
• Your order number.
• A description of the issue.
• Clear photos of the item and packaging, where possible.

Keep the item and packaging until we have reviewed your request. The 48-hour reporting timeframe does not limit any rights or remedies available under applicable consumer protection laws.

Resolution and Return Instructions

After reviewing your request, we will arrange an appropriate resolution, such as a replacement, repair, or refund.

If a return is necessary, contact us before sending the item. We will provide the return address and instructions by email. Please send an authorized return within 14 calendar days after receiving those instructions, unless we agree otherwise or applicable law provides a different timeframe.

Return Costs

We will cover necessary return shipping costs for confirmed damage, defects, incorrect items, or personalization errors made by us. No restocking fee will apply to these returns.

Refunds

We will notify you by email when your refund is approved. Approved refunds will be issued to the original payment method within 10 business days of approval. If a return is required, approval will follow receipt and inspection of the returned item.

For a full refund due to confirmed damage, a defect, or an error on our part, we will refund the affected item's purchase price and any applicable original shipping charges.

Your bank or payment provider may require additional time to post the refund. If you have not received it after 15 business days from approval, please contact info@butterflybyyu.com.

Your Consumer Rights

Nothing in this policy limits or excludes any rights or remedies you may have under applicable consumer protection laws, including mandatory cancellation, return, warranty, or refund rights.

Contact

Butterfly By Yu
Email: info@butterflybyyu.com